MARK RYDEN USA Official Store
CITIO
DESCRIPTION
PRODUCT HIGHLIGHTS
SPECIFICATION
Información del Producto
Experience the perfect combination of luxury and practicality with our meticulously crafted backpacks. Each backpack is designed with utmost care, using Oxford waterproof durable material that guarantees both style and functionality. The luxurious look adds an element of elegance, making these bags a fashion-forward choice for any occasion. Designed to withstand the rigors of everyday use, the Oxford material ensures durability and longevity, providing you with a reliable companion wherever you go. Rest easy knowing that your belongings will remain protected from water and other potential damage, thanks to the waterproof feature.
But that's not all – our backpacks go above and beyond with their top-of-the-line YKK or SBS zippers. Renowned for their durability and reliability, these high-quality zippers ensure smooth and secure opening and closing of pockets. With YKK and SBS zippers, you can trust that your backpack will withstand the test of time, maintaining its functionality and keeping your belongings secure.
Embrace the perfect blend of style, functionality, and durability with our backpacks. Crafted with the finest Oxford waterproof durable material and equipped with top-notch YKK or SBS zippers, these backpacks are designed to meet your highest expectations. Elevate your everyday carry and experience the ultimate combination of luxury and practicality.
We offer FREE SHIPPING for all orders worldwide!
Shipping Methods
- Economy (10-18 business days) = $10.95, Free Economy Shipping Orders $60+
- Express (3-6 business days) = $14.99
Orders placed before 11 AM CT will be processed 1-2 days from the day the order is placed. Orders placed after 11 AM CT will be processed 1-2 days from the day after the order was placed. Please refer to our Shipping & Delivery Times below for more information on processing and shipping timelines.
Here is what will happen after you place an order:
- Processing of your order: order verification, tailoring, quality check, and packaging. All orders are sent for dispatch within 24 hours after the order is placed. Our logistics department processes the orders, which takes between 1 - 2 days. Processing times do not include weekends or US public holidays, orders made on weekends or public holidays will be processed on the following business day.
- Shipping of your order: The items from your order will be shipped from our warehouse to your destination. All orders with standard shipping options are shipped by a service called "e-packet", which is a US Postal Service product, express orders are shipped by DHL with an express shipping option. After processing the items will leave our warehouse and will be delivered to the provided address at the check-out.
Our store offers the following types of shipping, which can be selected during check-out:
a) Economy shipping (shipping time 6 - 10 business days) = free on orders of $60 and more
b) Express shipping (DHL, UPS, FEDEX - shipping time 3 - 6 business days) = $14.99 USD
Express shipping is not available for P.O. Box service. To use the Express shipping option, a physical street address is required.
The type of carrier used for your order will depend on service availability within your specific area. We are not responsible for delivery delays due to severe weather, natural disasters, or strikes. Shipping is subject to change due to holiday schedules; some of our carriers may experience delays during the holiday season. Any issues with the delivery of your order must be reported within 14 days of the ship date. Mark Ryden USA cannot be responsible for packages after that time.
Customs duty is a tax that is determined by the customs authority of your country based on product type, value, weight and dimensions. Customs duty is established by your customs authority. Duty, tariffs, and taxes are the responsibility of the customer. If you are required to pay duties or taxes by your customs authority you must pay this to the shipping carrier prior to receiving the package. Once the taxes are paid you will be allowed to pick up the package or the shipping courier will drop it off at your doorstep. Please contact the carrier to inquire about their policy.
Our company is not responsible for shipping delays caused by the transport company and force majeure. Our company is not responsible if the package is not delivered within the guaranteed shipping time and we will not issue a refund in case of a shipping delay. Shipping carriers are sometimes delayed and our company does not take responsibility for late delivery times. Please contact the carrier directly to resolve delivery time issues. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact the designated carrier in order to investigate this issue. We cannot be held accountable for packages where tracking information that states the package has been delivered to your order address. In case the shipping courier will not reach you at provided address and phone number, we are not responsible for arranging repeated delivery.
Shipping to UPS Access Points
Select UPS Local Pickup at checkout and choose a convenient Access Point of your choice. Your items will be shipped to your Access Point, and you will be notified of delivery via email. When collecting your order, you will be asked to show a valid government ID and tracking number. UPS Access Point hours will vary; they will display when you select your pickup location. For more information visit UPS.com.
Shipping to P.O. Boxes
All shipments sent to P.O. boxes are sent Economy. Delivery generally can take up to 10 business days.
Shipping to Puerto Rico, Guam, Alaska, and Hawaii
Economy shipments to these countries may take up to extra fifteen (15) business days.
Shipping to the U.S. Virgin Islands
All shipments to the U.S. Virgin Islands are sent via Economy and can only be delivered to residential addresses. Deliveries may take up to extra fifteen (15) business days.
Additional Questions
For additional questions, please contact our Customer Success team here. Our hours are 9 AM to 5 PM Central Time, Monday through Friday (excluding holidays).
Any issues with the delivery of your order must be reported within 14 days of the ship date. Mark Ryden USA cannot be responsible for packages after that time.
ONE-YEAR WARRANTY - Quality is always the top priority when are thinking about improvements of our backpacks.
Our 12 MONTHS WARRANTY COVERS:
- Failure of material
- Manufacturing defects
- Failure of craftmanship or workmanship
Learn more about our warranty here.
30-Day Unconditional Money-Back Guarantee - not happy with your order? Send the product back and get a full refund!
Full refund if your order is lost or undelivered by the shipping operator.
PRODUCT FEATURES
WATERPROOF
YKK ZIPPERS
F.A.Q.
They appreciate cut and details, things that aren't so obvious.
What payment methods can I use?
We offer 35 different payment methods including major providers like Mastercard, Visa, PayPal, American Express and Diners as well as many different local payment methods including Klarna, iDEAL, AliPay, Sofort, giropay, and many more.
Can I purchase items with another currency?
Yes, you may select a currency based on your personal preference. When you select your country in the country selector on the upper right of the website or are taken directly to your country’s version of the website, you will see prices listed in the regional currency.
Can I make changes to my order after it’s been placed?
Yes. Contact us as soon as possible at info@markrydenusa.com and we will do our best to do requested changes. Unfortunatelly we can't guarantee it here because it really depends on how quickly you contact us, but we promise that we will do our best!
Do you offer e-gift cards for your customers?
We do! E-gift cards are available to all customers and are perfect idea for Christmas gift! You can find our gift cards in our store.
How To Return My Items?
Any product purchased from MARK RYDEN USA Official Store (www.markrydenusa.com) can be returned within 30 days after your purchase. In case of a return please contact us at info@markrydenusa.com. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.
How much does shipping cost?
All shipments not just to the United States but also worldwide are now FREE! Feel feee also choose Express shipping option if you prefer faster delivery.
Can I place an order if I don't live in the United States?
MARK RYDEN USA ships products internationally. When you choose your product, in the cart before the purchase you will see if we can ship products to your country. If your country is not available, please contact us and we will reply to you soon. We currently ship from 6 different locations worldwide to ensure the fastest delivery time.
Where can I track my order?
When you place and order at Mark Ryden USA, we will send you a confirmation email with your order number and when your order is shipped (usually day after you placed the order), also secondary email with your tracking number.